Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the original payment method is NOT available for refunding, we shall post the cheque to you according to your Delivery Address.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Room 811, 8/F, Block C, Bell House, 525-543 Nathan Road, YauMaTei, Kowloon, Hong Kong.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Room 811, 8/F, Block C, Bell House, 525-543 Nathan Road, YauMaTei, Kowloon, Hong Kong.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
我們的退款和退貨政策持續 30 天。如果您購買後 30 天過去了，我們將無法為您提供全額退款或換貨。
- 已打開的 CD、DVD、VHS 磁帶、軟件、視頻遊戲、盒式磁帶或黑膠唱片。
- 任何在交貨後超過 30 天退回的物品
如果您已完成所有這些操作，但仍未收到退款，請通過 email@example.com 與我們聯繫。
我們只更換有缺陷或損壞的物品。如果您需要換同一件物品，請發送電子郵件至 firstname.lastname@example.org，並將您的物品發送至：香港丶九龍丶油麻地丶彌敦道 525-543號丶寶寧大廈丶C座丶8樓丶811室。
有關退款和退貨的問題，請通過 email@example.com 與我們聯繫。